Terms and conditions

1 Terms and Conditions of Use

1.1       Please read these Terms and Conditions of Use (“Terms”) carefully. By accessing and using any application provided by Easy Meals, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Application.

1.2       These Terms apply to your access and use of the IOS Application, Android Application, mobile web Application. The Application may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g. companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein. Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Application and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Application immediately. 

1.3       We reserve the right to change or modify any of these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Application following the date on which the amended Terms are posted.

2 Use of Easy Meals Account

2.1       Easy Meals links you to the vendors for you to order a variety of goods including meals, non-prepared food, miscellaneous non-food items to be delivered to you. When you place an order, Easy Meals acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for us to deliver your order to you.

2.2       You will need to register for a Easy Meals account for you to use the Application. When you register, we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your Easy Meals account are your sole responsibility. 

2.3       Easy Meals shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

3 Restrictions

  1. using the Platforms for any purpose in violation of local, state, or federal laws or regulations;
  2. posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
  3. posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Easy Meals in its sole discretion or pursuant to local community standards;
  4. posting content that constitutes cyber bullying, as determined by Easy Meals in its sole discretion;
  5. posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
  6. posting telephone numbers, street addresses, or last names of any person;
  7. posting anything that may be “spam”; posting URLs to external websites or any form of HTML or programming code;
  8. impersonating another person when posting content; or allowing any other person or entity to use your identification for posting or viewing comments;
  9. harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
  10. harassing, threatening, stalking, or abusing any person on the Platforms;
  11. engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Easy Meals, exposes Easy Meals or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
  12. encouraging other people to engage in any prohibited activities as described herein. 
  13. Strictly no prohibited items such as weapons; any form of animals (dead or alive); aerosol; biological sample; etc.

3.1       Easy Meals reserves the right but is not obligated to do any or all of the following:

3.1.1 investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;

3.1.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;

3.1.3 suspend or terminate a user’s access to the Platforms or their Easy Meals Account upon any breach of these Terms;

3.1.4 monitor, edit, or disclose any content on the Platforms; and

3.1.5 edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.

4 Intellectual Property 

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of Easy Meals and/or third parties who have authorized us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Easy Meals trademarks on any other website not approved by us is strictly prohibited. Easy Meals will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Easy Meals neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with Easy Meals. Use of any materials on the Platforms is at your own risk.

5 Restrictions on Goods 

5.1 Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force. 

5.2 Alcohol / Alcoholic Products (“Alcohol”) 

To purchase Alcohol, you must be of the statutory legal age. Easy Meals, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion: 

5.2.1 to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol; 

5.2.2 to refuse delivery if you are unable to prove you are of legal age; and/or

5.2.3 to refuse delivery to any persons for any reason whatsoever. 

5.3 Cigarettes/Tobacco Products (“Tobacco”) 

5.3.1 We may offer Tobacco on some of our Platforms where the laws allow. By offering Tobacco for sale on our Platforms, we do not purport to advertise, promote or encourage the purchase or use of Tobacco in any way. 

5.3.1 To purchase Tobacco, you must be of the statutory legal age. Easy Meals, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:

  1. to ask for valid proof of age (e.g. ID card) to any persons before they deliver Tobacco;
  2. to refuse delivery if you are unable to prove you are of legal age; and/or
  3. to refuse delivery to any persons for any reason whatsoever.

5.4 Any offer for any Alcohol and Tobacco made on the Platforms is void when it is prohibited by law.

6 Orders 

6.1       When you place an Order with Easy Meals, Easy Meals will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.). 

6.2       Special Instructions – Easy Meals and the Vendor (as the case may be) reasonably endeavor to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, Easy Meals and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither Easy Meals nor the Vendor shall be responsible to replace or refund an Order which does not conform to special instructions provided by you. 

6.3       Allergens – Easy Meals is not obligated to provide ingredient information or allergen information on the Platforms. Further, Easy Meals does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.

6.4       Please note that your Order may be subject to additional terms and conditions provided by the Vendor. 

6.5       You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.

6.6       Follow the onscreen instructions after clicking “Checkout”. You are required to review and confirm all the information provided, including amounts, delivery details, personal details, payment information and voucher codes (if applicable) is accurate, true and complete.

6.7       Contact us immediately if you wish to cancel your Order after it has been placed. You have the right to cancel if Vendor has not yet accepted your Order.

7 Refunds

(i) Online Payment Orders

7.1       You have the right to a refund for a canceled Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your canceled Order. 

(ii) Order Canceled

7.2       An Order may be canceled due to various reasons. You have the right to a refund for canceled Order.

 (iii) Order Rejected

7.3       An Order may be rejected due to various reasons. You have the right to a refund for rejected Order.

7.4       For refunds cases, we either refund the total amount as a voucher OR you may provide your account details to our customer service. The refund payment will be released back to your account bank. This process will take 3 working days depending on the issuing bank.

8 Prices and Payments

8.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. Prices and offers on the Platforms may vary from the prices and you accept that offers offered by our Vendors (either on their own websites, mobile applications, or at their brick-and-mortar outlets). 

8.2 The way we display the prices of our Goods may vary depending on the Vendor, and the prices reflected on our Platforms may: 

8.2.1 include GST, VAT or such other equivalent tax; or 

8.2.2 exclude GST, VAT or such other equivalent tax. 

A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you. 

8.3 Delivery fees are chargeable on every Order unless: 

8.3.1 you opt to collect your Order directly from the Vendor (“Pick-Up”); 

8.3.2 you have a valid promotional or discount voucher and apply it at Checkout; or 

8.3.3 unless stated otherwise.

8.4 Prices indicated on the Platforms are as at the time of each Order and may be subject to change. 

8.5 You can choose to pay for an Order using any of the different payment methods offered on the Platforms including: 

8.5.1 Our payment partners: Visa, Master card and Touch N Go E-Wallet.

8.5.2 Cash-on-Delivery; or 

8.5.3 Such other payment method we offer from time to time. 

8.6 If you have existing vouchers in your Easy Meals account, you can use this voucher for your Order as the case may be. 

8.7 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.

8.8 Payment Methods 

Easy Meals reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future orders. Easy Meals does not store your credit card or payment information.

8.9 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, Easy Meals takes responsibility for payments made on our Platforms including refunds, charge backs, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

9 Delivery and Pick-Up

9.1 Delivery Areas

You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure. 

9.2 Delivery Time

9.2.1 Easy Meals shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, Easy Meals reserves the right not to deliver your Order to you.

9.3 Unsuccessful, Late or Failed Deliveries 

9.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

(i) no one was present or available to receive the Order; or 

(ii) customer was unreachable despite attempts to reach the customer via the phone number provided; or

(iii) lack of appropriate or sufficient access to deliver the Order successfully; 

(iv) lack of a suitable or secure location to leave the Order; or

(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

(vi) address given is incorrect or inaccurate.

9.3.2 No-show Cancellations 

If you remain unreachable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Easy Meals reserves the right to cancel the Order without refund or remedy to you. 

9.4 Wrong Order, Missing Items, Defective Goods 

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support immediately. In some cases, Easy Meals may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order. Any complaints must be issued within 1-hour, late submission will not be entertained.

Or

You have the right to a refund for above mentioned, you understand that no refunds (for the delivery charges) will be issued to you.

9.5 Order Pick-Up 

9.5.1 Where available, you will have the option of collecting your Order in-person directly from the Vendor’s premises ("Pick-Up") instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). The Vendor will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the Order for you at the Vendor’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time. 

9.5.2 In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Vendor before leaving the Vendor’s premises.

10 Vouchers, Discounts and Promotions

10.1 From time to time, Easy Meals may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.

10.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. 

10.3 Unless otherwise stated, Vouchers can only be used on our Platforms. 

10.4 Vouchers cannot be exchanged for cash.

10.5 Easy Meals reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants terms & conditions apply

10.6 We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you. 

11 Representations, Warranties and Limitation of Liabilities

11.1 Representations and Warranties 

You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While Easy Meals makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, down-times attributable to internet or electronic communications or events of force majeure.

Limitation of Liability 

11.2     To the extent permitted by law, Easy Meals (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platforms, our services, and any website linked to our Platforms and any content or material posted on it. Your exclusive remedy with respect to your use of the Platforms is to discontinue your use of the Platforms. The Easy Meals entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platforms or for any other claim related in any way to your use of the Platforms. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Easy Meals entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Easy Meals, the Easy Meals entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.

11.3 Vendor’s representations

Easy Meals shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your Order. Easy Meals does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platform. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct.

12 Vendor Liability 

Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. Easy Meals shall not be liable for any loss or damage arising from your contractual relationship with the Vendor. 

13 Personal Data (Personal Information) Protection 

You agree and consent to Easy Meals and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms and shall form a part of these Terms. 

14 Indemnity 

You agree to indemnify, defend, hold harmless Easy Meals, its directors, officers, employees, representatives, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms. 

15 Third Party Links and Websites

The Platforms may contain links to other third-party websites and by clicking on these links, you agree to do so at your own risk. Easy Meals does not control or endorse these third-party websites or links and shall not be responsible for the content of these linked pages. Easy Meals accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third-party links and websites.

Easy Meals has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if Easy Meals, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. Easy Meals may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

16 Amendments 

Easy Meals may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.

17 Sever-ability 

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.

18 Governing Law

These Terms shall be governed and construed in accordance with the laws of the country / courts of jurisdiction in which the relevant Easy Meals entity is incorporated as set out in the table below. The following courts will have jurisdiction over any dispute or claim arising out of or in connection with the use of the Platform: 

19 Groceries / Mart / Convenience Shops 

19.1 The purchase of Goods from Vendors on ‘SHOPS’ on the Platforms, including Mart (“SHOPS”) are subject to these Terms. Additionally, you agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Goods from SHOPS which are incorporated into and form a part of these Terms. 

19.2 Due to delivery constraints, Easy Meals may be required to impose a cap on the amount of your Order or limit the quantities of Goods in your Order from SHOPS in its sole discretion.

19.3 Unless otherwise stated, all purchases from SHOPS shall be subject to the SHOPS cancellation, refund and returns policy. 

19.4 Where the prices of any Goods are subject to the definitive weight of the Goods, we will provide an initial estimate of the price for the purposes of checkout. The final price shall be indicated in your email confirmation containing your tax invoice. For shortfalls in payment, additional amounts shall be charged to you. For over payments, excess amounts shall be refunded in accordance with our SHOPS cancellation, refund and returns policy.

19.5 We reserve the right, but are not obligated, to restrict or limit the sales of our Goods to any person, geographic region or jurisdiction. Due to the laws in some countries, we shall not offer for sale certain goods, or restricted items to you (e.g. alcohol, tobacco, etc.). Any offer for any Goods made on the Platforms is void when it is prohibited by law.

20 Weekend Out of Town Special

20.1 The purchase of Sunday Out of Town Special is open from Monday-Saturday, you understand and agree that it will be delivered on Sunday, 5pm - 7pm. Unless otherwise stated, we may amend this terms at any time in its sole discretion.